Dear Air Asia

SENT VIA E-MAIL

Hi,

On 26th Nov,2009 I had authorized my friend to make a booking for both of us to Jakarta, on 9th Dec 09, using my America Express Charge Card.

Unfortunately upon submitting our booking online, a message appeared on the screen which reads inter alia reads "SORRY , THE FLIGHT / PROMOTION YOU REQUESTED IS NO LONGER AVAILABLE."

So any person of SOUND MIND would have the thought that the booking transaction was not sucessful.

Much later, we tried to book again for a different date , which is for the same destination i.e on 15th Dec 09 AND in addition of another name to the booking being a friend who decided to join in later.The booking was confirmed via booking no. E*******

Upon retrieving our travel itinerary through e-mail did only we realized that the first booking which we thought was not sucessful was actually confirmed via booking no. UZC*****.

So my friend called your call centre number (which took ages to be picked up) and spoke to customer service agent SURIN, and was told by this guy that there is nothing to be done and the only solution is that we may change the names at no extra charge (and his second suggestion was to for us to go there for both dates)

I find it hard to believe that Air Asia being a renowned mega company has a very poor customer service system and we just might had a bad day stumbling upon a clown whom is not well trained and incompetent. It was an obvious fact that the double booking was due to the faulty system and that is totally absurd to let the customer took all the consequences.

Luckily I did try again (which again took ages to be picked up) and this time I was being informed to e mail my dismay to this address.

As such, I seek your kind indulgence to look into this matter and kindly CANCEL the first booking bearing the booking no. ****** with immediate effect.

I hope that the this Malaysia's sweet heart airline would not dissapoint a regular customer who had been flying with your good selves for so many times, as it would tarnished your good name and reputation.

Sometimes to maintain a good business relations depends on consideration and care rather than simply upholding rules and regulations, is it not?

Regards,

xxxxxxxxx
012-XXXXXXX

***Sebenaqnya dalam hati : " PERGI JAHANAM LA LU ORANG AIR ASIA , INGAT AKU HADAP SANGAT???? NASIB BAIK LA AKU NI KEDEKUT YA AMAT, SEBAB TULAH AKU TERPAKSA NAIK KAPALTERBANG KORANG YANG BESAR LUBANG KUBUR TU OKAY.SILA REFUND DUIT AKU BALIK OR AKU C4 KAN OPIS KORANG "

Statement **di atas hanya boleh cakap dalam hari buat masa sekarang , bukan apa takut dia dengki tanak cancel booking tu . maut la aku.

Lawatan Muhibbah ke Labis

Ya Allah, lamanya tak balik rumah ni, bersawang-sawang ni ha...*sambil baca Ayat Kursiy , takot ada jembalang tumpang umah acik ni haa.

I tau ramai yang kecewa dan frustrated melihat DR tak update entry, alahai nakk, busy nau acik skrang...tambah2 nak buat career leap ni, adoiyai.

Once upon a time, a friend gave me trial vouchers not one but 3, for Slimming Session at Labis Weight Management (bukan nama sebenar) which entitled me to try 3 type of methods to get rid off the jembalang tanah dalam badan I ni.Uolzs tau la kan, tah saper lah yang santaukan I ngan Santau Lemak Tepu ni pun I tak taulah...sampai nya hatimu.

So I did went there sometimes in January. Being so gullible (and bongok) as I am always, I signed up for a few programmes for an amount which if En Kanda found out, I would have end up having a free liposuction programme by him.*buntang bijik mata. Abisss agak2 lah kalau dah dekat 40 kilo benda asing yang tak diperlukan dalam badan acik ni haaa, agak2 ler brapa helai duit RM50 yang diperlukan tu..Daging lembu hehari makan rumput tu pun RM18 sekilo, (abaikan fakta kepenggunaan saya jika ianya salah) apatah lagi daging orang yang makan chicken chop seminggu sekali neh.

To justify it, I would say, this Labis place, they offer a sauna treatment which I think other competitor did not. And they weigh us before and after the day's session and BINGO there would be at least 1kg drop (for me lah, usah korang saman plak kot kalau korang try jarum tu statik, ampun kan acik).On top of that ada lah heat blanket la bla bla bla which is ok caused it made me sweat. I need to sweat , because when I dont for 2 consequtive days, the toxin in my body would want to break free and as result I turned into a Raksaksa Laut yang bengis dan terlampau berkaler hijau campur purple.

After that I did went there a few times until my work and tight weekends had taken the better of me and I almost forgotten about the programmes.

Realizing the threadmill in my room is currently serving two purposes , i.e ampaian sejadah/telekung and an exercise machine, of which the former rules, I decided to claim the benefit I paid for since kepala otak aku weng semacam and I really need to unwind and rejuvenate. Better than buang duit in some spa , I better finish what I started.

I think Kak Naz of Serenity Now, had once told her 'wonderful' experience in a slimming centre and I conquered her judgement of what really pissed us off, the marketing strategy i.e product pushing.

Opssss kenapa aku boleh lupa pasal amoi2 cina ni punya marketing skill, tahan jelah walaupun mata dah ngantuk...rasa nak je aku sumbat mulut dia ngan tumit kaki.

So to those who think that my intention is to promote this place, sila angkat tangan.... tettttttttt wrong answer.

Acik hanya nak kasi pesanan pada anak2, this programme is ok especially pada pompuan pemalas macam I, TETAPI, if you decide to try, kita mesti mempunyai daya tahan terhadap penghinaan yang kental , jiwa yang kukuh, dan poket yang kebal serta hati batu. Equipped ourselves with perisai emosi.

Kenapa Akak DR??? tanya akak Teej of Senawang yang gigih juga pergi Mefest dulu (larikkkkk)

Kerana, mereka adalah KEJAM dan SADIS. Mungkin mereka pakai strategy komunis untuk mengorek duit kita beli produk mereka.

Kerana kita akan rasa kitalah makhluk paling hodoh dan buruk dan____ dan _____dan ____ lagi di atas muka bumi ini. (sila isi tempat kosong sendiri)

Bukan kerana kita mencik tau dengki pada muka mereka yang macam Altantuyah dan body mereka yang macam kerepek pisang nangka itew.

Kerana mereka akan mengeji lemak2 dan selulit kita secara kaw kaw seolah olah jika kita tidak menghilangkan benda2 tersebut dengan kadar segera, (menggunakan produk mereka la of course) perang saudara akan berlaku, atau Israel akan menyerang negara kita ini ....It was that intense I tell you.

Well at least that's how I felt.

Last time it was my weight yang menjadi isu hangat almost as hangat as Isu Pergolakan dalaman MCA dan PAS. Now since I managed to shed quite a number of kgs, they started to make fuss on different issues, of my toxin la , my flabby abs la and even my eye bag....hampagas btoi.

Suddenly I remembered this was the reason why I didnt appear for my treatments for soooo damn long. Dushhhhh. *hentok kapla di dinding

(*terbongkar rahsia that they did not manage to get any commision on every kg of weight loss I made because I was absent for almost 9 months and yet I still kuwus sket from the first time I went there, because It was due to customer's own effort as they called it, some sort like a Natural Calamity la in insurance claim, tarak boleh claim punya ha ha ha ha)