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Wednesday, November 25, 2009

Dear Air Asia

SENT VIA E-MAIL
Hi,

On 26th Nov,2009 I had authorized my friend to make a booking for both of us to Jakarta, on 9th Dec 09, using my America Express Charge Card.

Unfortunately upon submitting our booking online, a message appeared on the screen which reads inter alia reads "SORRY , THE FLIGHT / PROMOTION YOU REQUESTED IS NO LONGER AVAILABLE."

So any person of SOUND MIND would have the thought that the booking transaction was not sucessful.

Much later, we tried to book again for a different date , which is for the same destination i.e on 15th Dec 09 AND in addition of another name to the booking being a friend who decided to join in later.The booking was confirmed via booking no. E*******

Upon retrieving our travel itinerary through e-mail did only we realized that the first booking which we thought was not sucessful was actually confirmed via booking no. UZC*****.

So my friend called your call centre number (which took ages to be picked up) and spoke to customer service agent SURIN, and was told by this guy that there is nothing to be done and the only solution is that we may change the names at no extra charge (and his second suggestion was to for us to go there for both dates)

I find it hard to believe that Air Asia being a renowned mega company has a very poor customer service system and we just might had a bad day stumbling upon a clown whom is not well trained and incompetent. It was an obvious fact that the double booking was due to the faulty system and that is totally absurd to let the customer took all the consequences.

Luckily I did try again (which again took ages to be picked up) and this time I was being informed to e mail my dismay to this address.

As such, I seek your kind indulgence to look into this matter and kindly CANCEL the first booking bearing the booking no. ****** with immediate effect.

I hope that the this Malaysia's sweet heart airline would not dissapoint a regular customer who had been flying with your good selves for so many times, as it would tarnished your good name and reputation.
Sometimes to maintain a good business relations depends on consideration and care rather than simply upholding rules and regulations, is it not?

Regards,

xxxxxxxxx
012-XXXXXXX
***Sebenaqnya dalam hati : " PERGI JAHANAM LA LU ORANG AIR ASIA , INGAT AKU HADAP SANGAT???? NASIB BAIK LA AKU NI KEDEKUT YA AMAT, SEBAB TULAH AKU TERPAKSA NAIK KAPALTERBANG KORANG YANG BESAR LUBANG KUBUR TU OKAY.SILA REFUND DUIT AKU BALIK OR AKU C4 KAN OPIS KORANG "
Statement **di atas hanya boleh cakap dalam hari buat masa sekarang , bukan apa takut dia dengki tanak cancel booking tu . maut la aku.

12 comments:

edelweiss said...

alooo...

mmmmmmm korang nih pi awai benor...aku dok tanam anggur pulak!

kay_leeda said...

Haaa...tau dah dia nak pi jenjalan mana!! Hope you managed to get things sorted out.

Anija, said...

Dear AA,
AA memang setan gondol (setan setan pon aku naik gak... hahaha). Aku penah di sms jam 4 pagi bgtau flight aku Pen-KL jam 12tghari cancel! dan aku musti p KL sebab flight aku ke Phnom Penh koi 3 ptg!So dalam keadaan separuh sedar itu kelam kabut bersiap nak naik flight 8 pg sebab dah tak ada flight len dah ke KL bfore that.. bawak keta mcm pelesit di atas jambatan pulau pinang iteww.. nasib baik tak terterjun jembatan atau kena stroke.. memang kuangjaq AA!! since hang nak tulis surat kat depa, tolong c/c sekali surat aku nih.. sebab aku dok call depa dari dulu tak penah ada org angkat pon! *angkat jari tengah

Hazrey said...

weiii ko jangan tak jadik 18 dec ni. Aku dah booking kompang, lion dance, dragon dance tau. Khas untuk kau. Nyanyi lagu potong.

Katil pun aku dah mintak hotel bagi spring lebih sikit khas untuk kau dan mr laki. hahah

Uncle Lee said...

Hi Desert Rose, take it easy....switch to another Airline.
Wishing you selamat hari raya haji, best regards, Lee.

liadevega said...

Tengkiu to cik rose yg bermulut laser itu. Hang la penyelamat org2 yg teraniaya oleh syarikat ala2 Yahudi ni.

Isshhh...tak sabaq nya weeiii!!!!!

mamasita said...

Bantai diaorang DR!! Bagero betul! Ingat kita chap duit?? Hencang diaorang betul2! Geram I dengar!

btw..malam ni I forward your email ke my TV3 friend okay? Takut nak sms and kacau orang tengah Raya Haji weekend kat kampong..so will sms her malam karang.

dian said...

email terus ke bahagian atas, if u manage to find their email address le

pasti dilayan dengan kadar segara !!

PASTI!

Cik Puan Kamil said...

Ha ha... Amelia dah cerita kat aku dah Sabtu lepaih.... Padan muka !!

Sheik said...

nanti aku bukak airline nama "PREBET SAPU"...mau naik ka?? hehe

Lee Novotny said...

Hi..first time mak kat sinniew but hey looks like you have problem with their customer service as well?? Yes, mmg macam siyal TAPI....

tolong e-mail kat si Osman Rani cc kepada Tony fernandez...sah diorang akan jawab. It worked in my case! Terus dapat offer lah, bayar balik lah etc.

Good luck!

Tata Azha said...

kak,

i'm ur SR jer sebelum ni... ni baru nak terbuka hati nak komen

CSE AA ni mmg kelapa komeng semua nya.. dorang bukan tau pun apa2 sgt pasal AA ni sbb outsource jah. compeni SCICOM tu yang handle for them sbb tu cam lahanat dorang entertaint cust. complaint jer kak biar kena terminate compeni ni.. SCICOM ni handle tuk NoKia jugak. Staff tak pro langsung...